Términos y condiciones

Payment

During the checkout process, you will be automatically redirected to the website of our banking provider: BANCO SABADELL ATLANTIC. Luesma & Vega has no access to your banking information and in no case are preserved.
We guarantee complete safety in the use of your card on our website.
The data is transmitted in encrypted form to protect all your personal data and the related payment. It is the safest and most used in selling on-line system.

 

Data protection

In compliance with the provisions of Law 15/1999, of December 13, Protection of Personal Data, and Law 34/2002, of July 11, Services Information Society and Electronic Commerce , we inform you that by filling in this form, the information you provide shall be stored and processed in a file owned by Luesma & Vega SL (With offices in Avda Fsc Ferrer i Guardia, 13 Poble Espanyol, Barcelona CIF:… B65900615) with the purposes of providing the requested products or services, as well as information about news and promotional offers related to this website. We remind you that you can exercise at any time the right of access, rectification, cancellation and opposition to their personal data by e-mail to info@luesmavega.com or through a letter to Avda. Fsc. Ferrer i Guardia, 13, 08038, Barcelona.

 

Return Policy and availability of products

 

The deadline to request the return of a product is 14 working days from receipt of order.

Within that period, if the customer is not satisfied, you can request a refund of the amount paid for purchases made by contacting the Customer Service (SAC), phone 933 278 025 or via the form contacto.Luesma & Vega will proceed to refund 100% of the price of the purchased product, less logistical costs for return. If the product is defective or non-conformity with the contract, the customer is entitled to return the product Luesma & Vega assuming the cost of return.

In the event that the client detects a problem with the time of delivery of your order (damaged packaging, missing or damaged products) must indicate in writing on the carrier’s delivery note and contact us by phone or email with the SAC within receipt of order 24 hours.

Refunds may not take place in any case if the product is not shipped in perfect condition, properly protected, with all accessories, instructions and documentation and provided they have not been clearly put to use which prevents the product is in the same condition it was purchased.

The refund amount will be paid through the means of payment used to purchase and within a period not exceeding thirty days.

Luesma & Vega not return the amount or perform any forwarding of goods until it has verified the receipt and status of packaging and accessories item being return or change in our warehouse.

In the event that the return requested by the user is not accepted by the supplier by understanding that the product whose return is intended not meet the conditions for return indicated in the present clause or had been used (provided that such use is not limited to the normal test to take a final decision on the purchase of the product), Luesma & Vega return the product to the customer, who must bear the dispatch costs.

Product warranty

The term product warranty is two years, as established by Law 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

If after 7 working days withdrawal period after delivery of the product, the user detects a defect in it, head to the SAC.